新能源车“天价维修”困境：如何破解高昂维修费用的“围城”？
随着新能源汽车在全球市场的普及，越来越多消费者在享受绿色出行便利的同时，面临着高昂的售后维修费用。2022年，极星2车主经历了令人咋舌的维修费用：事故后的电池组更换报价高达54万元，这一费用不仅超过了车辆的官方指导价，还让消费者直呼“修比买贵”。类似的“天价维修”现象并不罕见，越来越多的车主在遇到小故障时，维修费用往往远超预期。
许多消费者最初选择购买新能源汽车时，主要看中了其较低的使用成本。但当车辆出现故障时，原本“省钱”的优势往往被“天价维修”所取代。特别是一些车辆的核心部件，如动力电池，其维修费用往往接近整车价格的一半。以电池为例，电池包的更换费用已成为许多车主难以承受的负担，令许多人陷入“买得起车，修不起车”的困境。
维修价格居高不下的原因之一，是4S店普遍实行“只换不修”的措施，使得维修费用飞涨。即便是简单的小故障，车主往往也无法选择修复，而只能更换整件部件。而第三方修理厂面临着技术、法律等多重障碍，无法提供有效的替代方案，导致车主陷入维修选择的困境。
尽管新能源车后市场庞大，预计到2025年，新能源车售后维保市场规模将达到3000亿元，但目前市场仍处于发展的初期阶段，维修厂面临着技术和法律的双重挑战。为了打破这一困局，行业内部正在进行积极探索，电池厂商和第三方平台开始尝试通过授权合作、技术支持等方式进入售后维保领域，但要真正解决“修不起”的问题，还需要车企开放维修权限，打破售后垄断。
目前，行业内已经出现了一些积极的变化。电池厂商如宁德时代推出的CTP返修服务已经大幅降低了电池更换成本，为车主提供了一个更为经济的选择。同时，越来越多的第三方平台开始与车企和电池企业达成战略合作，通过授权维修模式提供技术支持和原厂备件，从而弥补了技术壁垒和法律风险的不足。
可以预见，随着更多创新解决方案的落地，新能源车的售后维修市场将逐渐迎来更加公平和透明的发展环境，车主将能够享受到更加便捷和可负担的维修服务。
As new energy vehicles (NEVs) become more popular in the global market, many consumers who enjoy the convenience of green transportation are facing high after-sales repair costs. In 2022, a Polestar 2 owner experienced a shocking repair bill: the battery replacement cost after an accident was quoted at 540,000 RMB, a price that far exceeded the vehicle’s official guide price, leaving the consumer feeling that “repairing is more expensive than buying.” This “high repair cost” phenomenon is not rare, as more and more car owners find that even minor faults often lead to unexpectedly high repair fees.
When NEVs first became popular, many consumers were drawn to them because of their lower operational costs. However, when repairs are needed, the cost savings that initially seemed so promising are quickly overshadowed by the “high repair bills.” The cost of repairing core components like the battery pack often reaches half the price of the vehicle itself. For example, replacing the battery pack has become an unbearable burden for many owners, leading them to face the dilemma of being able to afford the car but not the repairs.
One of the reasons for the high repair costs is the widespread “replace, not repair” policy adopted by authorized service centers. This policy has driven repair prices sky-high. Even for simple faults, owners are often unable to choose repairs and must instead replace entire components. At the same time, third-party repair shops are hindered by technical and legal obstacles, preventing them from offering viable alternatives and forcing car owners into a difficult repair decision.
Although the NEV aftermarket is vast, with the market size expected to reach 300 billion RMB by 2025, the industry is still in its early stages. Repair shops face dual challenges of technical and legal barriers. To break this deadlock, the industry is actively exploring solutions. Battery manufacturers and third-party platforms are beginning to enter the aftermarket with authorized cooperation and technical support. However, to truly solve the “high repair costs” issue, automakers must open up repair permissions and break the aftermarket monopoly.
Nevertheless, there are positive changes emerging within the industry. Battery manufacturers such as CATL have introduced CTP repair services, significantly lowering the cost of battery replacement and providing consumers with a more affordable option. Additionally, more third-party platforms are forming strategic partnerships with automakers and battery companies to provide technical support and original parts through authorized repair models. With the introduction of more innovative solutions, the NEV aftermarket is expected to evolve into a more fair and transparent market, allowing car owners to enjoy more convenient and affordable repair services.